Governance & Ethics
Integrity Is Part of How We Deliver.
Clients trust us with their strategy, their contracts, their data and their people. We protect that trust through clear governance, defined accountability and a code of conduct that applies to everyone who works on our behalf.
Our governance framework
Four layers of accountability
Governance at Syntix Global works at four levels, from firm leadership down to every individual engagement.
- LEVEL 1
Leadership oversight
The Managing Director is accountable for firm strategy, risk, ethics and financial stewardship, supported by independent counsel from our Executive Advisory Board.
- LEVEL 2
Engagement governance
Every engagement has a defined scope, a named accountable lead, agreed success measures and a regular governance cadence with the client.
- LEVEL 3
Risk & compliance
Risks, issues, dependencies and decisions are logged and reviewed. Contractual, confidentiality and data-protection obligations are tracked from start to close.
- LEVEL 4
Policies & conduct
Our code of conduct, privacy and information-handling standards apply to employees, contractors and partners who work on Syntix Global engagements.
Code of ethics
The standards we hold ourselves to
These principles guide how we advise, deliver, recruit and operate, in every market we serve.
Integrity & honesty
We give candid advice, represent our capabilities accurately and never overstate results. If something is not working, we say so early.
Client confidentiality
Client information is used only for the purpose it was shared, accessed only by people who need it, and returned or securely disposed of when an engagement ends.
Data protection & privacy
We handle personal information in line with applicable privacy laws, our Privacy Policy and the data-handling terms agreed with each client.
Conflicts of interest
Potential conflicts are identified and disclosed before work begins. Where a conflict cannot be managed, we decline the work.
Anti-bribery & anti-corruption
We do not offer, give, request or accept bribes, kickbacks or improper payments of any kind, directly or through third parties.
Fair & ethical recruitment
We assess candidates on skills and merit, never share a candidate’s profile without their consent, and keep candidates informed throughout the process.
Responsible use of AI
AI and automation are used with human oversight. Confidential client information is never entered into tools that have not been approved for that purpose.
Professional boundaries in LPO
Our legal process outsourcing teams provide process and operational support. Legal advice and legal judgment remain with our clients’ licensed counsel.
Respect & inclusion
We treat colleagues, clients and candidates with respect and do not tolerate discrimination, harassment or retaliation.
Engagement governance
How every engagement is governed
The same discipline applies whether we are running a transformation program, an LPO service or a recruitment search.
- 01
Engage
Conflict check, confidentiality agreement and clear terms before work starts.
- 02
Define
Scope, deliverables, roles, success measures and data-handling rules agreed in writing.
- 03
Govern
Regular steering reviews with tracked risks, issues, decisions and actions.
- 04
Assure
Quality reviews at defined checkpoints before work is delivered to the client.
- 05
Close
Formal handover, lessons learned, and return or secure disposal of client information.
Speak up
Raise a concern
If you believe someone acting for Syntix Global has behaved unethically, unlawfully or in breach of this code, we want to know. Concerns can be raised by clients, candidates, partners, employees or members of the public.
Every concern is reviewed by leadership, handled as confidentially as the circumstances allow, and we do not tolerate retaliation against anyone who raises a concern in good faith.
FAQ
Governance questions
Who is responsible for governance at Syntix Global?
The Managing Director is accountable for firm-level governance, risk and ethics, with independent counsel from our Executive Advisory Board. Each engagement also has a named accountable lead who owns delivery governance with the client.
How do you protect confidential client information?
Access is limited to the people who need it for the engagement, information is used only for the agreed purpose, and it is returned or securely disposed of at the end of the engagement in line with the client agreement.
Does Syntix Global provide legal advice through its LPO services?
No. Our LPO teams provide legal process and operational support. Legal advice and legal judgment remain with the client’s in-house counsel or retained law firm.
How can I report an ethics concern?
Email our leadership team using the address shown in the Raise a concern section of this page, with the subject line “Ethics Concern”. Concerns raised in good faith are protected from retaliation.
Start a conversation
Work with a partner you can trust
Tell us about your objectives and we will connect you with the right expertise.
- 1
We review your requirement
Your request is routed to the team closest to your area of interest.
- 2
We arrange a conversation
We follow up to understand your objectives, context and timelines.
- 3
We propose a next step
You receive a clear recommendation on scope and engagement model.
Contact Syntix Global
- 11 Springmeadow Drive, Ewing, NJ 08638, United States
- Syntix Global LLC on LinkedIn(opens in a new tab)